At letsbet, your personal data belongs to you. This Privacy Policy explains exactly what information letsbet collects, why we collect it, how we use it, and what rights you have as a player in Bangladesh. We keep it plain and honest — no legal jargon designed to confuse.
Privacy at a Glance
Before you read the full policy, here are the six most important privacy commitments letsbet makes to every Bangladesh player.
Every piece of data you send to letsbet — from your registration details to your payment information — is encrypted in transit using TLS. Your data is never transmitted in plain text across any letsbet system.
letsbet does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your letsbet account and improve your experience on the platform.
letsbet players have the right to access, correct, and request deletion of their personal data at any time. Submit a request to the letsbet support team and we will respond within the timeframes set out in this policy.
letsbet only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it — if we don't need it, we don't ask for it.
All letsbet player data is stored on secure servers with access controls, regular security audits, and intrusion detection systems. Only authorised letsbet personnel with a legitimate operational need can access player data.
letsbet does not keep your data indefinitely. Retention periods are defined for each data category and are set out in this policy. When data is no longer needed, it is securely deleted or anonymised in line with our retention schedule.
letsbet is an online gaming platform operating at letsbet.run, designed specifically for players in Bangladesh. When this Privacy Policy refers to "letsbet", "we", "us", or "our", it means the letsbet platform and the team responsible for operating it.
letsbet acts as the data controller for all personal data collected through the letsbet website and mobile app. This means letsbet determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and transparently.
If you have any questions about how letsbet handles your personal data, you can contact the letsbet privacy team at any time via [email protected]. We take privacy questions seriously and will respond promptly.
letsbet collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically through your use of letsbet, and data received from third-party service providers such as payment processors.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket wallet number, transaction history | Payment processor, cashier section |
| Technical Data | IP address, device type, browser, operating system | Automatically via platform access |
| Usage Data | Games played, session duration, bet history, login times | Automatically via platform activity |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
| Verification Data | Photo ID, selfie, proof of address | KYC verification process |
letsbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations. Where sensitive data is collected for responsible gaming purposes, it is handled with additional safeguards.
letsbet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected.
letsbet will only send you promotional emails or SMS messages if you have explicitly opted in during registration or through your account settings. You can opt out of marketing communications at any time by updating your preferences in your letsbet account or by contacting support.
letsbet processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
letsbet does not sell your personal data. We share your data only with trusted third parties where it is necessary to operate the platform or comply with legal obligations. All third parties who receive letsbet player data are contractually required to handle it securely and use it only for the specified purpose.
letsbet never shares your contact details or personal data with third-party advertisers or marketing companies. Your data stays within the letsbet ecosystem and the essential service providers listed above.
letsbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Cookies are small text files stored on your device when you visit letsbet.run.
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using letsbet, but some features may not work as intended. Note that clearing cookies will log you out of your letsbet session.
letsbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of letsbet player data:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Legal and regulatory compliance |
| Financial Transaction Data | 7 years from transaction date | Anti-money laundering regulations |
| KYC Verification Documents | 5 years after account closure | Regulatory obligation |
| Customer Support Records | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical & Usage Logs | 13 months | Security monitoring and fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent |
When the applicable retention period expires, letsbet securely deletes or anonymises your data so that it can no longer be linked back to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As a letsbet player, you have a number of rights in relation to your personal data. letsbet is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, contact the letsbet support team at [email protected].
Request a copy of all personal data letsbet holds about you. We will provide this within 30 days of your request.
Ask letsbet to correct any inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where letsbet no longer has a legal basis to retain it.
Ask letsbet to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service.
Object to letsbet processing your data for direct marketing or on the basis of legitimate interests.
letsbet will acknowledge all privacy rights requests within 5 business days and provide a full response within 30 calendar days. In complex cases, this may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
letsbet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If letsbet discovers that a player is under 18, the account will be immediately suspended, all data will be deleted, and any deposits will be returned to the payment source.
If you believe a person under 18 has registered on letsbet, please contact us immediately at [email protected]. letsbet takes underage access extremely seriously and will act on all reports without delay.
letsbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While letsbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for letsbet and never share your login credentials with anyone.
In the unlikely event of a data breach that poses a risk to your rights, letsbet will notify affected players without undue delay and take immediate steps to contain the breach, assess its impact, and prevent recurrence. We will also notify relevant authorities as required by applicable law.
letsbet primarily processes and stores player data within secure data centres. In some cases, data may be transferred to or accessed by service providers located outside Bangladesh — for example, cloud infrastructure providers or identity verification services.
Where such transfers occur, letsbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy. These safeguards include contractual data processing agreements with all third-party providers that receive letsbet player data.
If you would like more information about the specific safeguards letsbet uses for international data transfers, please contact us at [email protected].
letsbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by posting a prominent notice on the letsbet platform and, where appropriate, by sending you an email notification.
The "Last Updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how letsbet protects your personal data. Your continued use of letsbet after any update constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way letsbet handles your personal data, please get in touch with the letsbet privacy team. We are here to help and will respond to all privacy-related enquiries promptly.
When submitting a privacy rights request, please include your letsbet account ID and a brief description of your request. This helps us locate your data quickly and respond as efficiently as possible. We may need to verify your identity before processing certain requests.
letsbet is built for Bangladesh players who want a fair, secure, and transparent gaming experience. Register today, deposit via bKash or Nagad, and start playing — knowing your data is always protected.
18+ only. Please play responsibly. Responsible Gaming Policy