letsbet Terms and Conditions – Know Your Rights Before You Play

1 Introduction

Welcome to letsbet. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and letsbet ("the Platform", "we", "us"). By accessing, registering on, or using any part of the letsbet platform — including the website at letsbet.run and the letsbet mobile app — you confirm that you have read these Terms in full and agree to be bound by them.

letsbet is an online gaming platform designed specifically for players in Bangladesh. All services, games, and payment methods on letsbet are tailored to the Bangladesh market. These Terms apply to all players regardless of how they access letsbet — via desktop browser, mobile browser, or the letsbet app.

If you do not agree with any part of these Terms, you must not use letsbet. If you have questions about anything in these Terms, please contact the letsbet support team before registering.

2 Eligibility & Registration

To register and use letsbet, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming services.
• You must not be a current employee, contractor, or immediate family member of a letsbet employee.
• You must not have a previously suspended or permanently closed letsbet account.
• You must be registering on your own behalf and not on behalf of any third party.

letsbet enforces age verification. You may be required to submit identity documents at any point during your use of the platform. Failure to provide satisfactory verification documents when requested will result in account suspension until verification is completed.

By completing the letsbet registration process, you confirm that all information you have provided is accurate, complete, and up to date. Providing false information during registration is a breach of these Terms and may result in immediate account closure and forfeiture of any balance.

3 Account Responsibilities

Each player is permitted to hold only one active letsbet account. Creating multiple accounts — whether under the same name, the same payment method, or the same device — is a breach of these Terms. letsbet uses technical measures to detect duplicate accounts and will close all associated accounts if duplicates are found.

You are solely responsible for maintaining the security of your letsbet account credentials. This includes your password, your linked mobile wallet details, and any two-factor authentication codes. letsbet will never ask you for your password via email, chat, or phone.

If you believe your letsbet account has been accessed without your authorisation, you must contact letsbet support immediately. letsbet is not liable for losses resulting from unauthorised access where the player has failed to take reasonable steps to protect their account credentials.

• Do not share your letsbet login credentials with anyone.
• Use a strong, unique password for your letsbet account.
• Enable two-factor authentication if available on your account.
• Log out of letsbet when using shared or public devices.
• Contact letsbet support immediately if you suspect unauthorised access.

4 Deposits & Withdrawals

All financial transactions on letsbet are conducted in Bangladeshi Taka (BDT). letsbet supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount on letsbet is ৳50. Minimum withdrawal amounts are displayed in the cashier section of your letsbet account.

Deposits to letsbet are credited to your account balance instantly upon confirmation from the payment provider. letsbet is not responsible for delays caused by the payment provider's own processing times or technical issues on the provider's side.

Withdrawals from letsbet are processed within minutes for fully verified accounts. Accounts that have not completed identity verification may experience longer processing times. letsbet reserves the right to request additional verification documents before processing any withdrawal.

• Minimum deposit: ৳50 via bKash, Nagad, or Rocket.
• Deposits are credited instantly upon payment provider confirmation.
• Withdrawals are processed within minutes for verified accounts.
• letsbet does not charge fees on standard deposits or withdrawals.
• Funds can only be withdrawn to a payment method registered in your name.
• letsbet may request proof of payment method ownership before processing withdrawals.

5 Bonuses & Promotions

letsbet offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to specific terms including wagering requirements, time limits, and eligible game restrictions. The specific terms for each bonus are published alongside the promotion and form part of these Terms.

Bonus funds are held separately from real-money funds in your letsbet account. Bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. Winnings generated from bonus funds may be subject to maximum withdrawal limits as specified in the individual promotion terms.

• Bonuses are for personal use only and cannot be transferred between accounts.
• letsbet reserves the right to withdraw any bonus offer at any time without prior notice.
• Attempting to abuse bonus offers — including through multiple accounts or coordinated play — will result in account suspension and forfeiture of bonus funds.
• Wagering requirements must be met within the time limit specified for each bonus.
• letsbet may void bonus winnings if it determines that a bonus was claimed in bad faith.

6 Game Rules & Fairness

All games available on letsbet use certified random number generators (RNG) to determine outcomes. Game results are independently audited to ensure fairness. The published Return to Player (RTP) figures for each game on letsbet reflect the actual long-term statistical return and are not marketing estimates.

Each game on letsbet has its own set of rules which are accessible from within the game interface. Players are responsible for understanding the rules of any game before placing a bet. letsbet is not responsible for losses resulting from a player's misunderstanding of game rules.

• Game outcomes on letsbet are determined by certified RNG technology.
• RTP figures are accurate and independently verified.
• In the event of a technical fault during a game round, the round may be voided and stakes returned.
• letsbet reserves the right to void bets placed in error or as a result of a software malfunction.
• Game history is recorded and available in your letsbet account for review.

If you experience a technical issue during a game session on letsbet, please contact support immediately with your game session ID. letsbet will investigate all reported technical issues and respond within a reasonable timeframe.

7 Prohibited Activities

The following activities are strictly prohibited on letsbet. Engaging in any prohibited activity will result in immediate account suspension, investigation, and potential permanent closure with forfeiture of balance:

• Creating or operating more than one letsbet account.
• Using automated software, bots, or scripts to interact with letsbet games or systems.
• Colluding with other players to gain an unfair advantage in any game.
• Attempting to exploit software bugs, glitches, or errors for financial gain.
• Using letsbet for money laundering or any other illegal financial activity.
• Providing false identity information during registration or verification.
• Accessing letsbet using a VPN or proxy to circumvent geographic restrictions.
• Threatening, harassing, or abusing letsbet staff or other players.
• Attempting to reverse-engineer or copy any part of the letsbet platform.

8 Intellectual Property

All content on the letsbet platform — including but not limited to the letsbet logo, game graphics, interface design, text, and software — is the intellectual property of letsbet or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use letsbet for personal entertainment purposes only.

You may not copy, reproduce, distribute, modify, or create derivative works from any letsbet content without prior written permission. Unauthorised use of letsbet intellectual property may result in legal action.

9 Privacy & Data

letsbet collects and processes personal data in accordance with its Privacy Policy, which is available at letsbet.run/privacy-policy. By using letsbet, you consent to the collection and processing of your personal data as described in the Privacy Policy.

letsbet uses your personal data to operate your account, process payments, verify your identity, provide customer support, and comply with legal obligations. letsbet does not sell your personal data to third parties. Data is shared only with payment processors and identity verification providers as necessary to operate the platform.

• Your personal data is stored securely using industry-standard encryption.
• You have the right to request access to, correction of, or deletion of your personal data.
• Data retention periods are described in the letsbet Privacy Policy.
• Contact letsbet support to exercise any data rights.

10 Responsible Gaming

letsbet is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity. These tools are available to all letsbet players at any time and are free to use.

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your letsbet account. Limits can be reduced immediately; increases require a 24-hour cooling-off period.
• Session Reminders: Set time-based reminders that notify you when you have been playing on letsbet for a specified duration.
• Self-Exclusion: Request a temporary or permanent self-exclusion from letsbet. During a self-exclusion period, you will not be able to access your account or receive promotional communications.
• Reality Checks: Enable periodic pop-up notifications that display your session duration and net gaming activity.

If you are concerned about your gaming behaviour or that of someone you know, please visit the letsbet Responsible Gaming page for further information and support resources.

11 Limitation of Liability

letsbet provides its platform on an "as is" and "as available" basis. While letsbet takes all reasonable steps to ensure the platform is available and functioning correctly, letsbet does not guarantee uninterrupted access or error-free operation at all times.

To the maximum extent permitted by applicable law, letsbet's total liability to any player for any claim arising from use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim. letsbet is not liable for:

• Loss of profits, revenue, or anticipated savings.
• Losses resulting from network outages, device failures, or internet connectivity issues on the player's side.
• Losses resulting from a player's failure to comply with these Terms.
• Indirect, consequential, or punitive damages of any kind.
• Losses resulting from unauthorised access to a player's account where the player failed to take reasonable security precautions.

12 Account Suspension & Closure

letsbet reserves the right to suspend or permanently close any player account at any time, with or without prior notice, if letsbet reasonably believes that the player has breached these Terms, engaged in fraudulent activity, or poses a risk to the integrity of the platform.

If your letsbet account is suspended, you will be notified by email. During a suspension, you will not be able to log in, deposit, withdraw, or play. letsbet will investigate the reason for suspension and communicate the outcome to you within a reasonable timeframe.

If your account is permanently closed due to a breach of these Terms, any balance remaining in the account may be forfeited. If the closure is not due to a breach — for example, if you choose to close your own account — your remaining balance will be returned to your registered payment method after standard verification checks.

You may request closure of your own letsbet account at any time by contacting letsbet support. Account closure requests are processed within 24 hours.

13 Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable law. Any disputes arising from your use of letsbet that cannot be resolved through the letsbet dispute resolution process will be subject to the jurisdiction of the relevant competent courts.

letsbet operates in compliance with applicable regulations in the jurisdictions where it provides services. Players are responsible for ensuring that their use of letsbet complies with the laws of their own jurisdiction. letsbet does not provide legal advice and players should seek independent legal counsel if they have questions about the legality of online gaming in their location.

14 Contact & Disputes

If you have a question about these Terms or about your letsbet account, the first step is always to contact the letsbet support team. Most issues can be resolved quickly through direct communication with support.

If you have a formal complaint about letsbet, please submit it in writing to the letsbet support team via email at [email protected]. letsbet will acknowledge your complaint within 24 hours and provide a full response within 5 business days.

If you are not satisfied with letsbet's response to your complaint, you may escalate the matter through the dispute resolution process described in your acknowledgement email. letsbet is committed to resolving all disputes fairly and transparently.